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AxioTAP™ TECHNICAL SUPPORT
Our technical support team gathers highly technical professionals who are dedicated to making each product as user friendly as possible, to serving the user with commitment and are involved extensively in our ongoing product development projects. A designated technical support representative insures continuity on matters of technical support.
Technical support is available between 8am and 5pm , CST, Monday to Friday except during most public holidays. Beyond scheduled business hours, Customers should feel free to contact technical support via our 24hr fax line or by email. A response will be assured during the next business day. Local first level support and product replacements are usually provided by our local Certified Partners.
RMA (Return Material Authorization) Policy
All AxioTAP products are engineered, assembled, tested, and shipped from our operations in Texas . Repairs for products under warranty are provided free of charge. In order to be repaired products have to be ship with an RMA number. For AxioTAP products where warranty coverage has expired, complementary technical support will be provided, but shipping, labor, and parts will be charged for.
In order to submit any technical support issues or an RMA request, please use the following online form :
TECHNICAL SUPPORT REQUEST FORM
* required information in order for this form to be processed
NOTE: If you encounter any issues with the form below, please try this form, we appreciate your time!
